***PLEASE NOTE WE ARE CURRENTLY WAITING MORE LABELS DUE TO AN ERROR.
THESE ARE DUE IN ON 18TH APRIL, ANY ORDERS WILL BE SENT OUT AFTER THIS DATE
SORRY FOR ANY INCONVENIENCE***
Enjoy the rich, smooth flavour of our Soft Set Honey from Louth, Lincolnshire, produced from our own carefully managed hives in the beautiful Lincolnshire countryside. This creamy honey has a naturally thick, spreadable texture, making it perfect for toast, crumpets, or adding a touch of sweetness to baking and hot drinks.
Our bees forage across a diverse landscape around Louth, including meadows, orchards, farmland crops, and woodland areas. This variety of nectar sources creates a beautifully balanced honey with gentle floral notes and natural sweetness.
Pure & Natural Lincolnshire Honey
• Produced from apiaries in Louth, Lincolnshire
• Naturally set to create a smooth, creamy texture
• Lightly filtered
• Never heat treated
• Nothing added and nothing taken away
Each jar contains 340g of pure British soft set honey, carefully packed in a recyclable glass jar.
Please note: Free local collection and UK-wide delivery are available, and nationwide shipping is calculated by weight.
Soft Set Honey – Louth, Lincolnshire
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
To exercise your right to cancel, you must notify us in writing within 14 days of delivery by emailing:
staxofwaxltd@gmail.com
You then have a further 14 days to return the goods to us.
2. Refunds
Once we receive the returned goods, we will issue a refund within 14 days.
Refunds will include:
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The cost of the item(s)
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The standard delivery charge (if applicable)
Refunds will be made using the original payment method.
3. Condition of Returned Goods
Returned items must be:
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Unused
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In their original packaging
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In resaleable condition
We reserve the right to reduce the refund amount if goods show signs of excessive handling beyond what is necessary to inspect them.
You are responsible for the cost of returning goods unless they are faulty or incorrect.
4. Faulty or Damaged Goods
If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
Under the Consumer Rights Act 2015, you are entitled to:
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A repair or replacement, or
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A full refund if the item is faulty
We may request photographic evidence before issuing a replacement or refund.
Return postage for faulty or incorrect items will be covered by us.
5. Non-Returnable Items
The right to cancel does not apply to:
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Personalised or custom-made goods
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Items made to your specific requirements
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Sealed goods which are not suitable for return for hygiene reasons once opened
6. Products That Have Been Used
We cannot offer refunds on products that have been substantially used unless a manufacturing fault is present.
If you experience any issues, please contact us as soon as possible so we can resolve the matter.
7. How to Return an Item
Please email us first to obtain return instructions.
Customers are responsible for ensuring returned goods are adequately packaged. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
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Reviews
I love this honey, tastes so delicious. Its smooth and not gritty, spreads easily on toast and great to use in my drink every morning. Very happy customer 😀