SHIPPING & RETURNS
SHIPPING AND RETURNS POLICY
We currently deliver to the UK ONLY
Standard delivery £3.95 through Royal Mail
It will take approximately 48hrs to process your order ready for dispatch as we handmake your order
Your order will be delivered in approximately 3-5 working days thereafter, postage will be delivered by royal mail as second class
Should you decide to cancel your order after it has been dispatched before arriving to you it is then up to the customer to pay for any fees included in the returns, after then receiving your order back to us we will only refund the original order value and no postage costs.
Should your items ordered arrive damaged please email us to arrange either a refund or a replacement
Should your order not arrive ( please allow up to 10 working days due to Christmas period when the postal service is very busy) ) we will keep in contact with you so please contact us within 5 working days to notify us that your parcel hasn't arrived so we can begin to track your order in the system and get back to you with an update as soon as we have information. We are unable to issue any refunds or replacements of missing parcels until 14 days afterdispatch.
We personally hand craft all our beeswax items so larger orders may take 48hrs to make, and another 24hrs to dispatch, please be aware of this when placing your order. Please refer to guidelines above for further information on delivery as these are the terms of the courier.
Collection is available from events or from our workshop ( appointment required)
RETURN & EXCHANGE POLICY
Should your purchase arrive and it is damaged or you received the wrong item, please email us apon receiving the item within 48hrs. We will be happy to resolve any issues you may have.
Additionally please, pop your unused item back into the original packaging and return to us .
We can only issue you a refund once we get your package back please see statements above in returns
Should you have not ordered your product directly from us please return or contact the store to which it had been purchased for further advise
Customers will be responsible for returns postage cost