Stax Of Wax Ltd – Terms & Conditions

Please read these Terms and Conditions carefully before using this website or placing an order. By accessing this website and/or purchasing from us, you agree to be bound by these Terms.

 

1. Orders & Processing

All orders are subject to availability and full payment being received.

Orders are processed within 24 hours of payment. Standard preparation time is up to 3 working days unless otherwise stated on the product listing.

Orders placed after 3pm on a Friday will be processed from the following Monday due to operational schedules across our apiary sites.

Where an order contains items with different preparation times, the order will be dispatched once all items are ready, unless otherwise agreed.

During peak periods (including holidays and Christmas), processing times may be extended. Customers are advised to refer to Royal Mail’s recommended last posting dates.

You will receive confirmation once your order has been dispatched or is ready for collection.

If your order has not arrived within 7 days of dispatch, please contact us so we can investigate with the courier.

 

2. Shipping, Returns & Damaged Items

Full shipping information is provided on our Shipping Policy page.

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery.

Items must be returned unused and in original packaging where applicable. Refunds or replacements will be issued once goods have been received and inspected.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

We do not offer refunds for substantially used products unless a manufacturing fault is proven.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

 

3. Product Use, Safety & Liability

Customers are responsible for using all products safely and in accordance with any instructions provided on our website or packaging.

This includes (but is not limited to) candles, wax melts, skincare, and home care products.

Failure to follow safety guidance may result in damage, injury, or product failure for which Stax Of Wax Ltd cannot be held responsible.

If you experience any irritation or adverse reaction, discontinue use immediately and seek medical advice where appropriate.

Products are handcrafted, and natural variations in colour, scent, and appearance may occur.

To the fullest extent permitted by law, Stax Of Wax Ltd accepts no liability for indirect, incidental, or consequential loss arising from misuse of products.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

 

4. Subscriptions & Loyalty Program

Where applicable, subscription services are subject to the minimum term agreed at purchase.

Cancellation requests must be made via email or our contact form and will be processed in line with the agreed terms.

We do not automatically renew subscriptions without customer consent.

We operate a loyalty program (“The Hive Rewards”). By joining, you agree that:

• Points are awarded on qualifying purchases only

• Points have no cash value and cannot be exchanged for money

• We may change or withdraw the program at any time

• Points are non-transferable

• We may correct errors caused by system issues or misuse

 

5. Intellectual Property

All content on this website, including images, product photography, branding, designs, text, and logos, is the property of Stax Of Wax Ltd and protected under UK intellectual property law.

You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written permission.

Unauthorised use may result in legal action.

 

6. Customer Conduct & Fair Use

We reserve the right to refuse service, cancel orders, or restrict access to our services where customer behaviour is deemed abusive, fraudulent, or unreasonable.

This includes misuse of refund systems, repeated chargebacks, or attempts to exploit policies in bad faith.

All customers are expected to communicate respectfully and in accordance with our published policies and UK law.

 

7. Product Safety & Recalls

In the unlikely event of a product safety issue, we may issue a product recall or safety notice.

Customers must discontinue use immediately and follow any instructions provided.

We will contact affected customers where purchase information is available.

 

8. Marketplace Sales

For purchases made via third-party platforms (including Amazon and eBay):

• The marketplace provider’s terms and processes apply

• Issues must first be raised via the platform’s resolution system

• We are not responsible for platform-specific payment or account issues

• Product conten remains the intellectual property of Stax Of Wax Ltd

 

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

10. Contact

Stax Of Wax Ltd
Email: staxofwaxltd@gmail.com