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Stax Of Wax Ltd
Last Updated: 24/02/2026

Stax Of Wax Ltd is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect your personal data when you visit our website or purchase from us.

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1. Who We Are

Stax Of Wax Ltd is the data controller responsible for your personal data.

Contact: staxofwaxltd@gmail.com

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2. The Data We Collect

We may collect and process the following personal data:

Information you provide to us:

• Name

• Billing and delivery address

• Email address

• Telephone number (if provided)

• Order details

• Subscription preferences

• Enquiries, feedback or messages you send to us

Information collected automatically:

• IP address

• Browser type and device information

• Pages visited and time spent on pages

• How you arrived at our website

This information is collected via cookies and analytics tools.

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3. How We Use Your Data

We use your data to:

• Process and fulfil your orders

• Communicate with you about your order

• Provide customer support

• Send marketing emails (if you have opted in)

• Improve our website and user experience

• Comply with legal obligations

• Prevent fraud or misuse of our website

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4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to process and deliver your orders

• Consent – for marketing emails and analytics cookies

• Legitimate interests – to improve our website and prevent fraud

• Legal obligation – where required by law

You may withdraw consent at any time.

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5. Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics collects anonymised usage data, which may include IP address and device information. This helps us analyse website performance and improve our services.

We do not use analytics data to identify individuals.

Data collected via Google Analytics may be processed outside the UK or EEA. Where this occurs, appropriate safeguards are in place.

You can control analytics tracking via our cookie consent banner.

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6. Email Marketing

If you subscribe to our mailing list, we will use your email address to send you updates, offers or product news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not sell or rent your data to third parties.

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7. Data Sharing

We may share your data with trusted third parties where necessary to operate our business, including:

• Payment processors

• Delivery providers (e.g. Royal Mail)

• Website hosting provider (Wix)

• Email marketing platforms

We only share the data necessary for them to provide their services.

We may also disclose data where required by law.

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8. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Order data: up to 6 years for tax and accounting purposes

• Marketing data: until you unsubscribe

• Enquiries: as long as necessary to resolve the matter​

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9.Loyalty Program & Account Data

We operate a customer loyalty program called The Hive Rewards.

When you join the program or create an account on our website, we may collect and process the following personal data:

• Name

• Email address

• Order history and purchase information

• Loyalty points and rewards activity

• Optional information such as birthday (if provided)

This information is used to manage your account, allocate loyalty points, and provide rewards such as discounts and promotional offers.

Email Marketing & Communications

By joining The Hive Rewards or creating an account, you may receive email communications from us.

These may include:

• Loyalty points updates

• Reward notifications

• Special offers and promotions

• New product or hamper announcements

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

How We Use Your Data

We use your information to:

• Operate and manage The Hive Rewards program

• Process and track loyalty points and rewards

• Improve our products and customer experience

• Send relevant updates and offers (if you have opted in)

We do not sell your personal data to third parties.

Third-Party Services

We use trusted third-party platforms (such as Wix and its integrated services) to manage our website, orders, and loyalty program. These providers may process your data only as necessary to deliver these services.

Data Retention

We retain your personal data only for as long as necessary to operate your account and comply with legal obligations. You may request deletion of your account and associated data at any time.

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

To exercise these rights, please contact us at our support email listed on our website.

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10. Data Security

We take appropriate technical and organisational measures to protect your personal data.

Our website is hosted on Wix, which provides secure data storage and encrypted connections.

Access to personal data is restricted to authorised personnel only.

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11. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact us at staxofwaxltd@gmail.com to exercise your rights.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

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12. International Transfers

Some of our service providers (such as Wix or Google) may process data outside the UK.

Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.

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13. Cookies

We use cookies to improve your experience and analyse website usage.

You can manage your cookie preferences via our cookie consent banner.

For more information, please see our Cookie Policy.

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14. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites.

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15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

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The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.